FAQ's

Great — thanks for the update! Based on your store name Sasta Store, domain sastastore.info, and email yhammeed919@sastastore.info, here’s your updated and professionally formatted FAQ section:

Frequently Asked Questions (FAQs)

Welcome to Sasta Store! Below are answers to some common questions about our service, ordering process, policies, and more.

Q. Is ordering online secure?

A. Yes, ordering from Sasta Store is 100% secure. We take the utmost care to protect the personal and payment information you provide during checkout. All data is securely processed and restricted to authorized staff only. Our team is trained on the latest privacy and security practices.
If you have further questions, feel free to contact us at yhammeed919@sastastore.info.

Q. How do I place my order?

A. Follow these simple steps:

  1. Click on the product you want to buy.

  2. Click the “Add To Cart” button.

  3. To add more products, repeat the process for each item.

  4. Click “Cart” in the menu bar.

  5. Review your cart and click “Proceed to Checkout”.

  6. Fill in your billing and shipping details, and confirm your order summary.

  7. Click “Place Order”.

  8. You will receive an order confirmation email.

We offer Cash on Delivery (COD) for your convenience.

Q. How do I cancel an order on Sasta Store?

A.

  • If you have an account, log in to cancel your order directly.

  • If you checked out as a guest, call our helpline during office hours.

  • You can also cancel your order during the final confirmation call before dispatch.

Q. What is your return policy?

A. Please refer to our full Return Policy for details. We accept returns if reported within 7 days of delivery and only if the item is unused and in original packaging.

Q. What is your refund policy?

A. You can view the complete Refund Policy. Refunds are processed within 10 business days after inspection of the returned item. Delivery charges (200 rupees) are non-refundable.

Q. What is your shipping cost?

A. We are currently offering Free Shipping — you pay Rs 0/- for delivery on all orders.

Q. Which courier service do you use?

A. We ship using reliable courier services including M&P, TCS, and Leopards Courier.

Q. What is your delivery time?

A. Orders are typically delivered within 2–3 working days after the confirmation call.

Q. How do I order a product that is out of stock?

A. You can pre-order out-of-stock items by contacting us via email at yhammeed919@sastastore.info or by phone.