Refund Policy

Refund & Return Policy

At Sasta Store customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help — with a smooth and transparent return and refund process.

🔁 Return Eligibility

  • To be eligible for a return, you must contact us within 7 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging (including any manuals, tags, or accessories).

  • Returns requested after 7 days of delivery will not be accepted.

✅ Refund Conditions

  • Once we receive your returned item, our quality team will inspect it within 3-5 business days.

  • If the product passes inspection, we will process your refund within 10 business days.

  • Refunds will be issued via your original payment method or as store credit, based on your preference.

💰 Important Notes on Refunds

  • Delivery charges of 200 rupees are non-refundable.

  • If your return is approved, this amount will be deducted from your total refund.

  • We do not accept returns on products that show signs of use, wear, or damage caused by the customer.

🚚 Return Shipping

  • Customers are responsible for arranging return shipping and covering the cost.

  • We recommend using a trackable shipping service to ensure safe return of your item.

📞 How to Request a Return

To initiate a return, please contact our support team via:

  • Email: [yhammeed919@sastastore.info]

  • Phone/WhatsApp: [+92-3701509342]
    Include your order number, a brief description of the issue, and clear photos if the item is damaged or defective.

⚠️ Non-Returnable Items

Please note, we do not accept returns or refunds for:

  • Items returned after 7 days

  • Used or damaged products

  • Products without original packaging or accessories

We appreciate your understanding and cooperation. Our goal is to provide you with quality products and reliable service every step of the way.